Terms & Conditions
These Terms and Conditions (“Terms”) tell you, the customer, information about us, how to use our website and outlines the legal terms and conditions on which we provide our goods and services to you.
This website is operated by Riand 28. Throughout these Terms, “we”, “us” and “our” refer to Riand 28. Riand 28 offers this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
These Terms apply to all users of the website. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
Our online store is hosted on Shopify. Shopify provides us with the online e-commerce platform that allows us to sell our goods and services to you. Any new features or tools which may be added to the current store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms at any time by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
- Terms and Conditions
These Terms apply to all orders and any contract between Riand 28 and you, the customer, for the supply of goods, services, or goods and services. Please read these Terms carefully and make sure that you understand them before placing an order with us, whether you place that order through our website or via email. If you do not agree with any of these Terms, you must not buy goods or services from our website. By placing an order with us, you are accepting these Terms.
Our website guides you through the processes needed in order to place an order with us. Throughout this process, you have the ability to amend, delete or change your order. Please carefully check through your basket before finalising any orders.
After placing an order for goods, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the item in question for the price advertised on our website. All orders are subject to acceptance by us and we will confirm this acceptance to you by sending you an email that confirms that the goods have been dispatched. The contract between you and us will only be formed when we send you the dispatch confirmation. We must receive full payment for the goods that you have placed before we can confirm your order. If any goods are not available we will include details of the unavailable goods in the order dispatch email. Any goods which are not available will not be included in the contract for any goods which are dispatched.
- Consumer Rights
As a consumer, you have the right to return your order within 14 days of delivery and receive a refund. The statutory period during which you can change your mind and return goods which are not damaged or faulty and receive a refund is 14 days. This does not affect your legal rights, including your right to claim a refund where goods are faulty.
You also have rights if the goods supplied are faulty or misdescribed. Please note, however, that items may look slightly different in person to how they do in an image due to natural lighting and positioning. Please contact our customer services team with your name, order number and the nature of the issue. We offer free returns on faulty goods.
Please note that all returned pieces will be assessed by our team on an individual basis.
If the goods are out of stock or are no longer available we will inform you via email. If you have already paid for the goods, we will refund you (including any delivery costs paid) as soon as possible.
If the goods that you receive are not what you ordered, or if we have delivered the incorrect quantity, please contact us as soon as possible.
If you have ordered goods we will deliver them to you as soon as reasonably possible and in any event, if you are based in the UK, within 28 days after the day on which we accept your order. If we are unable to deliver within this period we will contact you to agree a delivery date.
Please note that deliveries outside of the UK may be subject to duties and customs fees of which we are not aware and over which we have no control. These duties and fees are not calculated at checkout and we accept no liability for them. You are responsible for the payment of these duties and fees. Please contact your local customs office to determine any fees which may be payable prior to placing your order.
You become responsible for the goods from the time we deliver the goods to the address you gave us. You own the goods once we have received payment in full.
The price of our goods will be quoted on our website at the time you submit your order and includes VAT at the applicable current rate in the UK. If the rate changes between the date of your order and the date of delivery, we will adjust the VAT that you pay, unless you have already paid for the goods in full before the VAT change takes place.
There may be occasions when some of the goods on the website may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will contact you in writing to inform you of this error and we will give you the option of continuing to purchase the goods at the correct price or cancelling your order. We will not process your order unless we have received your instructions to do so. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. If the pricing error is obvious and could have reasonably been recognised by you as mispricing, we do not have to provide the goods to you at the incorrect (lower) price.
The prices of our goods on the website do not include delivery costs. Delivery costs are laid out for the customer in full at the checkout, before you confirm your order. For more information on delivery charges, please refer to our shipping and returns page.
Please note that whilst every effort is taken to ensure that goods are properly represented on our website, images are for illustrative purposes only and some colours may appear slightly differently than the goods’ true colours due to a device’s screen defaults or photography techniques (such as lighting).
Payments for goods on our website are processed via secure Shopify payments. We assume no liability whatsoever for the availability and functionality of this service. We assume no liability for any financial loss caused by the use of Shopify’s payment service. Shopify accepts all major credit cards (Visa, MasterCard, AMEX), and payment using PayPal, Apple Pay or Klarna. Payment is taken as soon as your order for goods has been placed in anticipation of us accepting your order. Where you choose to pay using Klarna, Klarna will provide you with specific payment terms over which we have no control and for which we accept no responsibility. For further information regarding payments using Klarna, please visit Klarna’s website or contact Klarna’s customer service. In the case of services, we will provide you with a PayPal invoice which you must pay before we start performing the services.
- Our responsibility for loss or damage suffered by you
If you are a consumer, we are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods including the right to receive goods which are: as described and which match information we provided to you and any sample seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care, and for defective goods under the Consumer Protection Act 1987.
We are not liable for business losses. We only supply the goods for domestic and private use. If you use the goods for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- Your enquiries and concerns
If you have any direct enquiries, concerns or feedback, please email us on email@example.com
- Our contact with you
Any contact with you regarding any order will be given to you via our email address. Our contact with you will be deemed received and properly served 24 hours after it has been sent by us. If we need to prove that we got in contact with you, it is sufficient to prove that the email was sent to you via our email address.
- Customer Service
If you need to check the status or an order or verify a shipment, please contact us. We will endeavour to get back to you within 48 hours of receiving your email.
- Copyright and Trademark
All materials on our website are protected by copyright laws and treaties around the world. All of these materials are owned by us or our licensors. All such rights are reserved. These materials include, but are not limited to, the photographs, images, illustrations, text, copy, video clips, audio clips, designs, logos, and other materials on the website.
You are therefore expressly prohibited from copying, editing, transmitting or uploading any of these materials or incorporating these materials into any other materials. You are also prohibited from removing, modifying, altering or using any registered or unregistered trademarks which appear on our website.
19 Hofland Road, London, W14 0LN, United Kingdom.